As a premier partner with multiple software vendors and our own product offerings, gen-E has some of the highest number of accreditations in our space and have been solving complex IT Problems for Fortune 500 customers since 1999.

At a high level, these are some of the products and solutions that gen-E provides:

gen-E InfiniView

A business intelligence platform providing advanced analytics and a real-time dashboard view into overall business health and performance. InfiniView aggregates data from across organizational silos, analyzes it, and compares it against your target KPIs and industry standards. – Learn More

gen-E Managed Services

In addition to the 24×7 X 365 US based level 1-2 support that our customers enjoy as part of our standard support offering we also provide experienced Tier 3 remote system administrators acting as an extension of your team, on a part-time or full-time basis, but without the FTE costs. – Learn More

gen-E Professional Services

We help you maintain a comprehensive view of strategy, governance, technology, people and process, to deliver more successful business outcomes. gen-E’s Professional Services provide expert resources and training throughout your implementation, guidance in best practices during deployments, and targeted reviews and services at key milestones to ensure success. Our team of expert consultants have worked with high performance Service Providers to not only better manage costs, but also to launch new service offerings. We leverage this experience to help you assess the bigger picture on day one. Our skills and knowledge capital give you the insight into defining a solution that delivers the quickest path to value, at the lowest possible cost.

gen-E Network Health Checks

The Health Check program provides industry and domain experts that work with clients to improve the health of their network through a methodical process that includes three steps:

  1. Completely understand the current state of the network operations tools, processes, policies and procedures along with staffing allocation and operational SLA’s and OLA’s.
  2. Leveraging industry best practices such as ITIL and TMForum Frameworx, determine what you consider ideal for your network given your overall company’s goals and objectives and ITIL or Frameworx best practices.
  3. Map out a plan to bridge the gap between the current state and your ideal state, transitioning your NOC from reactive to proactive or a combination of both depending on domain and resource limitations.

Benefits: Optimizes people, process, data and tools efficiency through gap analysis to meet our customers IT Service management goals.

gen-E Managed Services

In addition to the 24×7 X 365 US based level 1-2 support that our customers enjoy as part of our standard support offering we also provide experienced Tier 3 remote system administrators acting as an extension of your team, on a part-time or full-time basis, but without the FTE costs.

gen-E is a leading advanced analytics and service assurance software and professional services company for service providers and companies with large, complex networks. We enable our clients to dramatically reduce costs, improve efficiency and deliver higher quality service by providing greater visibility, control and automation of their operational systems.

gen-E Customers Include Fortune 500 & Top Communication Service Providers

8/10

Top US Communication Service Providers

5/5

Top US Global Investment Banks

8/10

Top Insurance Companies

9/10

Top US Wholesale Banks

7/10

Top US Auto Brands

14/20

Top US Financial Services Firms