The agreement provides UST Global worldwide teams with advanced access to gen-E’s innovative Service Assurance and Service Management solutions, including gen-E Ops Center software, to address intelligence notification management of the digital ecosystem for IT companies across the globe.

As a part of UST Global’s Partner Program, gen-E’s products and services will complement the highly successful UST Global Centers of Excellence servicing businesses in the Americas (North, South and Central), Mexico, Europe, Asia and India. UST Global is now authorized and enabled to offer gen-E’s innovative Service Assurance and Service Management solutions for all their digital solution customers.

“gen-E’s success is built upon partnering with leading IT solutions providers that need best-of-breed services and products that seamlessly integrate with their own advanced end-to-end IT solutions,” said Christian Mack, gen-E CEO. “With this agreement, we share our expertise in telecommunications service and event management with an industry leader with worldwide reach”.

Under the terms of the agreement as gen-E’s new partner, UST Global will utilize gen-E Ops center to create UST’s Digital Processing Center (DPC). gen-E’s solutions leverage the TM Forum Frameworx approach to operational support systems, assessing and optimizing performance using a proven, service-oriented approach to operations.

”The industry-leading expertise found within our Centers of Excellence (CoEs) plays a key role in our success with clients,” said Jeffrey Mitchell, Chief Architect of UST Telecommunications and Digital Platform Solutions. “By engaging gen-E in our efforts to create the strongest Partner Program, we gain advance access to their software expertise and new technologies to create best-of-breed solutions for all our clients.”

UST will offer gen-E’s products and professional services solutions to telecommunication and enterprise companies operating complex networks, IT infrastructures, and digital solutions in need of service assurance, consistent service delivery, and operational excellence.

gen-E’s solutions leverage the TM Forum Frameworx approach to operational support systems, assessing and optimizing performance using a proven, service-oriented approach to operations. The gen-E Ops Center ™ delivers near real-time fault and performance management of the entire infrastructure for Service Providers.

As a leading Service Assurance solutions company for Service Providers and companies with large, complex networks, gen-E enables clients to dramatically reduce costs, improve efficiency and deliver higher quality service by providing greater insights, control and optimization of their operational systems.

gen-E offers network and systems solutions to better manage a broad spectrum of service industry infrastructures, employing their own custom solutions (gen-E Ops Center), as well as the top-ranked IBM’s suite of Tivoli ® Netcool ®/OMNIbus products, among others, to provide a singular view into the health and performance of a customer’s entire IT and business infrastructure, integrating and consolidating tools and events across business, data center and network operations.

As an IBM Premiere Partner with the highest number of IBM AAA accreditations and IBM Tivoli certifications in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

gen-E is a part of The Lotus Innovations fund portfolio of enterprise technology companies focused on provided Enterprise IT Professional services and products as Saas-based solutions to a wide range of industries worldwide.

Powered by IBM® Netcool, the number one Service Management software, gen-E Ops Center provides enhanced fault management developed specifically for Service Providers, based on best-of-breed industry standards. gen-E empowers clients to seamlessly assimilate acquisitions, as well as roll out network upgrades and services in a controlled, systematic, and efficient manner. Scaling business for Service Providers without scaling infrastructure is a key element of gen-E’s solutions.

UST-Global-logoUST Global is a leading digital technology services company that provides powerful solutions for Global 1000 companies. UST Global’s mission is to lead companies through critical digital transformations to drive higher business value. UST Global specializes in six next generation digital services – design, cyber security, mobile, social, analytics and cloud. Powered by the mantra ‘fewer clients, more attention’, UST Global strives for excellence in providing their clients high quality services and a commitment to long-term success. Headquartered in Aliso Viejo, California, UST Global has over 15,000 associates; operating in 25 countries across four continents.

The Lotus Innovations Fund, located in Irvine, California, is a private equity fund focused on transforming Enterprise I.T. Professional Services companies into SaaS-based companies. By operationalizing a repeatable process with Lotus Innovations’ proprietary methodology and embedded management, the fund creates a new paradigm that accelerates growth and valuations.

In 2014, the company launched The Lotus Innovations Fund with an oversubscribed round of financing and expanded its portfolio of entrepreneurial ventures. In 2015, the Fund added another portfolio company and moved to new space needed to accommodate job growth.